سياسة الاسترداد

Effective Date: July 22, 2026

At Gulforacart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The item is unused, unworn, and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and any free gifts included with the order.
  • The return request is submitted within 7 days of receiving your order.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products
  • Opened health or hygiene items
  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. To help us process your request quickly, please provide:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging (if damaged)

After verification, we will arrange a replacement, exchange, or refund where applicable.

Refund Process

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method (for prepaid orders) within 5–10 business days, depending on your payment provider.
  • If the order was paid using Cash on Delivery (COD), the refund method will be communicated by our customer support team.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer an exchange instead of a refund, subject to product availability.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), Gulforacart will cover the return shipping cost.
  • If the return is due to a change of mind or another customer-related reason (where applicable), the customer may be responsible for the return shipping cost.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery, if eligible.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still need assistance, please contact our customer support team.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. We are committed to resolving your concerns as quickly as possible.

Thank you for shopping with Gulforacart. We appreciate your trust and strive to provide a smooth, secure, and satisfying shopping experience for every customer.